DictateAI

Help & Support

Welcome to the Diktat AI Help Center!

We want to ensure you get the most out of our service and can complete your transcription tasks effortlessly. On this page, you'll find information on how to get support if you have questions or need help.

Request Direct Support – We're Here for You!

Do you have a specific question about Diktat AI, need help with a feature, or has a problem occurred? Our support team is happy to help.

Contact Form

The best way to communicate your concerns in detail. Use our contact form to send your request to us in a structured way.

Go to Contact Form

Email Support

You can also write to us directly. Please describe your concern or problem as precisely as possible.

info@diktat.ai

To help you quickly:

  • A clear description of the problem or your question
  • What steps have you already taken?
  • Which operating system and browser are you using?
  • Was an error message displayed? (If yes, what exactly does it say?)
  • Your email address associated with your Diktat AI account

Getting Started & Guides

Would you like to learn more about using specific features? Here you'll find useful guides and tips:

Getting Started

How to successfully upload your first audio file and get a transcript:

  1. Log in to your Diktat AI account
  2. Click on 'New Transcription'
  3. Select your audio file or drag it into the upload area
  4. Wait until the transcription is complete
  5. Download your transcript or copy it directly

Email Transcription

Using email transcription – A step-by-step explanation:

  1. Write an email to transcribe at diktat.ai
  2. Add your audio file as an attachment
  3. Specify in the subject whether you need a transcript or subtitles
  4. Within minutes, you'll receive your transcript by email

Tips & Tricks

How to achieve more precise transcription results through good audio quality:

  • Use a good microphone for recordings
  • Reduce background noise
  • Speak clearly and at normal speed
  • Maintain a constant volume
  • Avoid too many speaker changes in a short time

Our Response Times

We know you need quick help. Our team strives to respond to all support requests promptly. Typically, you can expect an initial response from us within 24-48 hours on weekdays.

We are committed to providing you with a smooth and efficient experience with Diktat AI. Don't hesitate to contact us directly if you have questions or need support!