Terms & Conditions
📌 1. Scope of Application
These General Terms and Conditions (GTC) apply to all business relationships between ARTDROP OÜ, Harju maakond, Kuusalu vald, Pudisoo küla, Männimäe/1, 74626, Estonia (hereinafter "Provider") and users (hereinafter "Customer") who use transcription services via the website www.diktat.ai.
🎧 2. Subject of Service
The Provider offers a web-based service for automated transcription and structured text processing of audio content. Voice recordings submitted are converted into clearly readable texts using AI-powered procedures. A simplified version is used in the free plan; enhanced text quality is available exclusively in the paid plan.
Two usage models are available:
- a free plan (60 audio minutes per month, with simplified transcription quality),
- a paid plan with unlimited usage for a monthly fee (see Fair Use Policy under § 9).
Alternatively, the software can also be installed as an on-premise solution on the customer's IT infrastructure. Setup and maintenance are performed individually on a contractual basis.
📝 3. Registration and Contract Conclusion
The use of the service requires the creation of a user account. Registration can be done either manually via email and password or via an existing Google or Apple account. The contract for the free plan is concluded upon successful registration. The contract for the paid plan is concluded by selecting the pricing model and confirming payment via Stripe.
💳 4. Payment Terms
Payment processing is handled via the payment service provider Stripe in conjunction with RevenueCat. Customers can pay for the paid plan either via Stripe or – with an annual contract term – by invoice (hereinafter referred to as "invoice purchase").
Payment by invoice is offered exclusively in certain countries within the European Union where efficient invoicing and debt collection by the Provider is possible. In the case of invoice purchase, the fee is due in advance for the entire period of 12 months.
When paying via Stripe, the monthly fee is due immediately upon conclusion of the contract and is debited automatically. For invoice purchases, the invoice amount is due for payment within the period specified on the invoice without deduction.
If payment is not made on time despite a reminder, the Provider reserves the right to deactivate access to the service. The contractual payment obligation remains unaffected.
⏳ 5. Termination and Duration
The contract for the paid plan with monthly payment has a term of one month and is automatically renewed unless terminated before the end of the respective billing period. Termination can be made at any time via the customer account. The "Cancel Premium" button is available in the profile settings for this purpose. The account will be automatically downgraded to the free plan in this case.
If the annually prepaid variant is selected (e.g., as part of the invoice purchase), the paid plan automatically ends after the booked period of 12 months. There is no automatic renewal. After expiration, the account is automatically downgraded to the free plan. No termination is required. The paid plan can be booked again at any time.
The free plan can be terminated by deleting the user account. Users who have previously used the paid plan must first cancel it. After the automatic downgrade to the free plan, the option to completely delete the user account is then also available.
🔁 6. Right of Withdrawal
If the customer is a natural person who concludes the contract for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity (Consumer), they are generally entitled to a statutory right of withdrawal when concluding a contract for digital content.
The right of withdrawal expires as soon as the customer clicks the button to activate the paid plan and uses the transcription function for the first time. By completing the booking process and using the functionality, the customer expressly agrees that the Provider begins contract fulfillment before the expiry of the withdrawal period and confirms their knowledge that this extinguishes the right of withdrawal.
For a withdrawal, it is sufficient to use the linked contact form or write to us informally by email:
*Note: Companies have no right of withdrawal.*
⚙️ 7. Availability and Liability
The Provider strives for high availability of the service. Maintenance and technical disruptions may lead to temporary impairments. No guarantee is given for uninterrupted availability. The Provider's liability is limited to intent and gross negligence.
🔐 8. Rights to Content and Data Processing
The Provider claims no rights to the submitted audio content. The customer is responsible for the legality of the content. The data is only used for one-time processing. Submitted audio files and transcription results are automatically deleted after 7 days and are not permanently stored or used for AI development.
🚦 9. Fair Use Policy
The use of the paid plan with unlimited transcription is subject to a Fair Use Policy. Excessive or abusive use, particularly through automated mass transcriptions or behavior that endangers the stability of the service, may lead to temporary or permanent blocking of the user account. The use of the free plan is limited to 60 audio minutes per month and is therefore not subject to a Fair Use review. The Provider will generally issue a warning before blocking, but reserves the right to take immediate action in case of serious violations.
🤝 10. Data Processing Agreement pursuant to Art. 28 GDPR
Insofar as the customer transmits personal data and is themselves a controller within the meaning of the General Data Protection Regulation (Regulation (EU) 2016/679, "GDPR"), processing by the Provider takes place exclusively on behalf of and according to the instructions of the customer in accordance with Art. 28 GDPR.
🛡️ 11. Data Protection
The privacy policy at www.diktat.ai/en/privacy applies. Data processing is carried out in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679, "GDPR") as well as the relevant provisions of Estonian data protection law, which are consistent in content with the corresponding provisions of the GDPR.
⚖️ 12. Applicable Law and Jurisdiction
Estonian law applies. The place of jurisdiction is Tallinn, Estonia.
🗓️ Last updated: April 2025